We typically hear the same types of questions, so we've done our best to answer them here. If there's anything we haven't answered, please call us any time at 250-514-2208 or send us an email. There's no such thing as a silly question, so please feel free to ask.
Anyone can see the home page, but your private pages are password protected. Your site administrator will allow owners, residents, property managers, or other permitted employees to log onto the site
Absolutely not! We respect your right to privacy. Your site content is shared between the owners and the property management company (if you have one). We don't sell or any of the information you put on your site.
Unfortunately, we can't guarantee our solution to be fool-proof (and neither can any other company), but we go above and beyond to ensure your data is stored securely and backed up nightly.
At eStrata, we use Amazon Web Services for our document storage needs. Amazon's technology is trusted by many of the largest companies around the world. They have strict privacy policies and provide us with reliable service.
We perform daily backups of your data to a secure location. If there's ever an emergency, we're ready to perform a system-wide recover. Hopefully we won't have to, but if there's ever an emergency, we're ready to perform a full system recovery.
Your system administrator is able to approve your account request, and if you log a ticket, the ticket administrator will be able to see the details of your ticket. Beyond that, you are able to choose whether or not you choose to share your contact details or hide them from other owners.
There are no contracts and no cancelation fees. Sign up for a one-time fee of $250. Once your site is built, you simply pay a monthly fee based on the number of units in your condo.
All eStrata users have the same version of the software. This allows us to roll out improvements and new features to all users at once. We can, however, offer some simple customization options so that you can make the site work for you. For example, you can customize the outward-facing site with photos and a unique colour scheme.
Of course! We didn't build eStrata for technical people. We built it with regular homeowners in mind. If you can use a word processor or an email program and know how to attach files or pictures to an email, you'll be able to use eStrata. The site administrator decides which users can perform certain tasks (such as creating news articles, uploading documents, approving new users), and authorized users can perform these task(s) directly on the eStrata site.
And if you run into any problems, we're only a phone call (250-514-2208) or an email away.
We will set up your site with an eStrata subdomain (e.g. yourcondo.estrata.ca). If you'd like a top-level domain (e.g. yourcondo.com), let us know and we'll set that up for you too. If you already own your domain, we can help make sure it launches your eStrata site. If you don't own the domain, we will buy and manage it on your behalf.
I'm afraid not. We offer the eStrata software as a monthly subscription service. This allows us to maintain the software and the servers, to keep the system safe and secure, and to make sure you receive all the new features and improvements as soon as they become available.